Frequently Asked Questions
Everything you need to know about your ZOLO experience.
How do I determine my correct size?
We provide a comprehensive size guide on every product page. Since our fits vary between 'Standard' and 'Oversized,' we recommend measuring a similar garment you own and comparing it to our dimensions.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items with original tags attached. Exchanges are free of charge, while returns for a refund incur a small processing fee.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery in real-time.
Do you ship internationally?
Yes, ZOLO ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.
How should I care for my ZOLO garments?
To maintain the longevity of our fabrics, we recommend washing in cold water and air drying. Specific care instructions are printed on the inner label of each item.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and 'Buy Now, Pay Later' options through Klarna and Afterpay.